You've got questions? We've got the answers.
What is Haelf all about?
We are all about personalized, clinically-proven treatments backed by science. With our approach, we strive to empower broader wellbeing by opening the floor to talk about things that aren’t easy and potentially embarrassing. Just as scientific research is integral to each treatment we provide, our utilitarian platform ensures you reach better health with ease. We believe unequivocally that the translation of science leads to better questions, better choices, and better health. No gimmicks, no false promises. We are Haelf and we care. We provide treatments for adults who are experiencing erectile dysfunction, hair loss, premature ejaculation, or skincare issues and prefer to receive clinically-provem treatments from the comfort of their home instead of falling for false promises and waiting lines.
How does it work?
We are the future of wellbeing. For all prescription treatments available on our platform, you will complete our online questionnaire to gather info for your healthcare provider about your symptoms and medical history. Your information will then be securely reviewed by an offically licensed medical doctor (EU and/ or UK accredited physicians) who will then review the information you provided and evaluate your treatment options. In addition to the prescription treatments, we also provide you clinically-proven pharmacy medications as well as specific supplements, which do not require you to complete a medical questionnaire.
Do I need a prescription to use Haelf?
No, you do not need a prescription. Our range of clinically proven supplements can be purchased without the need of a prescription by a doctor.
For our prescription treatments, you will complete a consultation as part of the ordering process which forms your prescription for the respective medicine you'll obtain. The offically licensed physicians on our platform will create a prescription based on the information you submit through our platform – if they deem it safe and appropriate for you. Moreover, we offer a range of clinically-proven non-prescription treatments to improve your wellbeing across a broad set of indications.
Where do you ship?
For now, we ship our treatments within the UK. The EU will follow shortly - so stay tuned!
In order for us to supply you with prescription medicines, please visit prescriptions.haelf.com. Through our platform, the local regulations and laws in your respective country of residence need to allow for prescription medications to be delivered to your home. So, our prescription medications are only available in those European countries where the home delivery of RX drugs is allowed by local legislation. But, regulations change and we’re expanding rapidly. If we’re not available in your country, please email email@example.com and we’ll put it at the top of our to-do list.
Who are the medical experts on your platform?
All of the medical practitioners on our platform are MHRA and/ or EMA-licensed healthcare professionals. Each medical practitioner undergoes an extensive background check and license verification process before joining our platform. If requested, you can see their resume, medical license, and credentials anytime you want. Simply get in touch with us via firstname.lastname@example.org. We also have a scientific advisory board that consists of scientists, pharmacists and doctors with extensive knowledge in men’s health, sexual health, and other fields of medicine.
Is my information stored securely?
Products & Sourcing
Are your products suitable for vegans?
Yes, we offer a variety of supplements that are specifically formulated to meet the dietary preferences of vegetarians and vegans. These products are free from any animal-derived ingredients and are labeled accordingly. Look for the "Suitable for Vegetarians/Vegans" label on our product pages to easily identify these options.
How do I determine the right dosage for your supplements?
Each of our supplements comes with recommended dosage instructions, which you can find on the product packaging or in the product description on our website. It's important to follow these guidelines for optimal results. However, please note that individual needs may vary, and it's always a good idea to consult with a healthcare professional to determine the appropriate dosage based on your specific health profile and goals.
Can I combine your supplements with medicines?
While many of our supplements are designed to be complementary and can be safely used together, we recommend consulting with a healthcare professional before combining multiple supplements. They can provide personalized guidance based on your unique needs, potential interactions with medications, and any underlying health conditions you may have.
Do your supplements have any side effects?
Our supplements are generally well-tolerated when used as directed. However, some individuals may have unique sensitivities or allergies to specific ingredients. It's important to carefully read the ingredient list and consult with a healthcare professional if you have any concerns. If you experience any unexpected or adverse reactions while using our supplements, discontinue use and seek medical advice.
How do you source your ingredients?
At Haelf, we are committed to using the highest quality ingredients in our supplements. We carefully select our suppliers and partners who share our values of sustainability, purity, and ethical practices. We prioritize sourcing ingredients from trusted and reputable sources that adhere to stringent quality control measures. Our team conducts thorough research and verification to ensure that all ingredients meet our rigorous standards for safety, potency, and efficacy. We are dedicated to providing you with supplements that you can trust.
Does Haelf test it's ingrdients for quality?
Absolutely. Quality and purity are of utmost importance to us. We have rigorous testing protocols in place to ensure that all our ingredients meet our stringent standards. We conduct comprehensive testing, including third-party lab verification, to confirm the identity, potency, and purity of each ingredient. This thorough testing process helps us maintain the highest level of quality and ensures that our customers receive supplements that are safe, effective, and reliable.
Shipping & Returns
What are your shipping options?
We ship within 1-2 business days and - most importantly - shipping is free, always.
What countries do you ship to?
We currently ship to the UK only. However, we will soon at the EU to the list. During the checkout process, you can verify if we ship to your country by entering your shipping address. If you encounter any issues or have questions about international shipping, please contact our customer service team for further assistance.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email as well as a separate email for you to track your order, which contains a tracking number and instructions on how to track your package. You can use this tracking number on the shipping carrier's website to monitor the status and location of your order.